What I built
Support and operations workflows share retrieval, human review, integrations, and delivery across web and desktop clients.
- Ingests knowledge for retrieval-backed answers with citations
- Routes support work through approval-aware, role-aware workflows
- Connects web and desktop operations surfaces to API services
- Records reporting events so operational work can be reviewed
My role
Lead full-stack and AI product engineer
How it works
- Next.js and React console
- FastAPI services and background work
- PostgreSQL, pgvector, and Redis
Key decisions
- Use citations to make retrieval-backed answers reviewable
- Keep approval gates for consequential workflow actions
What I tested
- API tests and frontend builds
- Playwright coverage
- CI workflow checks
Limitations and next steps
Client intake is still an early module and is not presented as production-ready.